Aug 21, 2024

Why Booking Hotels Directly is Great

New EU regulations and on Booking.com are making direct hotel bookings a cheaper and smarter option for travelers.


In a world increasingly dominated by online platforms, travelers and hoteliers alike have become accustomed to relying on giants like Booking.com for their accommodation needs. However, recent developments in Europe are signaling a significant shift in the landscape, making direct bookings an increasingly attractive option for both parties.

A New Regulatory Landscape

Booking.com, a major player in the online travel industry, has recently found itself under the scrutiny of European regulators. In May 2024, the European Union (EU) classified Booking.com as a "gatekeeper" under the Digital Markets Act (DMA), a designation reserved for companies with significant market power that are considered crucial intermediaries between businesses and consumers. With over 60% market share in Europe, Booking.com now faces stricter regulations designed to curb its dominance and promote fair competition.

This designation means that Booking.com has six months to comply with the new rules, which are part of the EU's broader strategy to create a more balanced digital market. The DMA requires these gatekeepers to offer more transparency, give users more choices, and refrain from practices that could harm competitors or consumers. For Booking.com, this could mean changing how it interacts with both hotels and customers, potentially leading to less control over pricing and search rankings.

The Impact of Spain's Landmark Fine

Compounding Booking.com's regulatory challenges, Spain's antitrust watchdog, the CNMC, recently slapped the company with a hefty fine of nearly $450 million. The fine was imposed after a two-year investigation revealed that Booking.com had been abusing its dominant market position by imposing unfair terms on hotels and restricting competition from rival platforms.

One of the most significant findings was that Booking.com prevented hotels from offering lower prices on their own websites, a practice that forced many to rely heavily on the platform despite the high commission fees. Additionally, the investigation highlighted how Booking.com's ranking system encouraged hotels to concentrate their bookings on the platform, further limiting competition.

This ruling not only imposes financial penalties but also requires Booking.com to change its practices in Spain, ensuring that it no longer engages in behavior that restricts competition. This could lead to more favorable conditions for hotels and greater incentives to promote direct bookings.

Why Direct Bookings Are Becoming More Attractive

As a result of these regulatory actions, the landscape for online travel is shifting. For hotels, these changes present an opportunity to regain some of the control they lost to large platforms like Booking.com. With the platform's power potentially curbed, hotels might be more motivated to offer better deals directly to consumers, bypassing the high commission fees charged by intermediaries.

For travelers, this could mean more competitive pricing and personalized offers when booking directly through a hotel's website. The transparency and fairness promoted by the new regulations could also lead to a better overall booking experience, as hotels are encouraged to engage more directly with their customers rather than being beholden to the demands of a single platform.

The Road Ahead

While Booking.com is likely to appeal the Spanish fine and will work to comply with the EU's DMA, the tide seems to be turning. The increased regulation and scrutiny are pushing the travel industry towards a more balanced ecosystem where direct bookings could see a resurgence. For both hotels and travelers, this could lead to a more diverse and competitive marketplace, offering better options and value.

In this evolving environment, savvy travelers might find that skipping the middleman and booking directly with hotels is not only cheaper but also a way to support more equitable business practices in the travel industry. As these changes take effect, the age-old advice of "book direct for the best deals" may once again become the norm.